At jiligo, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what data we collect, why we collect it, and how we keep it safe.
This Privacy Policy applies to all users of the jiligo platform — whether you are browsing our website at jiligo.app, using our mobile application, or interacting with our customer support team. It covers all personal data collected in connection with your use of jiligo services in the Philippines.
jiligo ("jiligo," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "your," or "Player") who access and use the jiligo online casino platform, including the website at https://jiligo.app, mobile applications, and all associated services (collectively, the "Platform"). This Privacy Policy is issued in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.
jiligo acts as the Data Controller with respect to the personal data you provide or that is collected through your use of the Platform. As Data Controller, jiligo determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer at [email protected].
When you register an account, use jiligo services, or communicate with us, we collect personal data that you voluntarily provide, including:
When you access and use the jiligo Platform, we automatically collect certain technical and behavioral data, including:
We may receive personal data about you from third parties, including:
jiligo processes your personal data on the following legal bases and for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| Identity and age verification (21+ compliance) | Legal obligation |
| Anti-money laundering (AML) compliance | Legal obligation |
| Fraud detection and prevention | Legitimate interest |
| Customer support and dispute resolution | Performance of contract / Legitimate interest |
| Responsible gaming monitoring | Legal obligation / Legitimate interest |
| Sending promotional communications | Consent |
| Platform improvement and analytics | Legitimate interest |
| Compliance with regulatory requirements | Legal obligation |
jiligo may share your personal data with trusted third-party service providers who process data on our behalf and under our instructions. These include payment processors, identity verification providers, cloud hosting services, customer support platforms, and analytics providers. All third-party processors are contractually bound to process your data only as instructed by jiligo and to maintain appropriate security measures.
To facilitate your gameplay, certain technical data (such as your player ID and session token) may be shared with our licensed third-party game providers. These providers are not permitted to use your data for any purpose other than delivering the game service.
jiligo may disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies where required by law, court order, or regulatory directive. This includes disclosures required under Philippine AML laws and gaming regulations.
jiligo does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is yours, and we treat it with the respect it deserves.
jiligo retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations. Specifically:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jiligo:
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days.
jiligo implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, jiligo will notify the National Privacy Commission and affected users within seventy-two (72) hours of becoming aware of the breach, as required by law.
jiligo uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on how to manage cookies, refer to your browser's help documentation.
jiligo services are strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from an underage individual, we will immediately delete such data and close the associated account. If you believe that a minor has registered on jiligo, please contact us immediately at [email protected].
Your personal data is primarily stored and processed within the Philippines. In cases where data is transferred to service providers located outside the Philippines, jiligo ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to protect your data to a standard equivalent to that required under Philippine law.
jiligo reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the Platform. We will notify you of material changes via email or a prominent notice on the Platform. Your continued use of jiligo services following notification of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:
You also have the right to file a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated.
jiligo gives you full visibility and control over your personal data. You can update your account information, manage marketing preferences, and submit data subject requests directly through your account settings or by contacting our support team.
jiligo is fully committed to compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. We work closely with the National Privacy Commission to ensure that all data processing activities meet the highest standards of data protection.
All data transmitted to and from jiligo is protected with SSL/TLS encryption. Sensitive data is stored using AES-256 encryption.
Only authorized personnel with legitimate business needs can access your personal data, and all access is logged and monitored.
Independent security firms conduct regular penetration tests and vulnerability assessments to ensure our systems remain secure.
In the unlikely event of a data breach, we will notify affected users and the NPC within 72 hours as required by Philippine law.
We never sell, rent, or trade your personal data to third parties. Your information stays with jiligo and trusted service providers only.
When we analyze user behavior to improve the Platform, we use anonymized and aggregated data that cannot identify individual users.
Our Data Protection Officer and customer support team are here to help. Whether you want to exercise your data rights, update your preferences, or simply learn more about how we protect your information, we're ready to assist. Contact us anytime — your privacy matters to jiligo.
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