At jiligo, we believe that gaming should always be fun, safe, and within your control. We are committed to promoting responsible gaming practices and providing the tools and resources you need to play responsibly.
jiligo is strictly for players aged 21 years and above. In accordance with Philippine gaming regulations and PAGCOR guidelines, we verify the age and identity of all players during registration. Underage gambling is illegal and harmful. If you are under 21, you are not permitted to create an account or play on jiligo.
jiligo is more than just an online casino — we are a community that values the well-being of every player. We recognize that while most people enjoy casino games as a form of entertainment, for some individuals, gambling can become problematic. That's why we have implemented a comprehensive responsible gaming program designed to help you stay in control, recognize warning signs, and access support when needed.
Our responsible gaming framework is built on three pillars: prevention, intervention, and support. We provide tools to help you set limits, monitor your activity, and take breaks when necessary. We also work closely with organizations like PAGCOR and international responsible gaming advocates to ensure our practices meet the highest standards.
Whether you're a casual player spinning slots on weekends or a regular at our live casino tables, jiligo is here to ensure your experience remains positive, safe, and enjoyable. This page outlines the tools, resources, and support systems available to you as a jiligo player in the Philippines.
Problem gambling, also known as gambling disorder or compulsive gambling, is a behavioral condition characterized by an inability to control gambling behavior despite negative consequences. It can affect anyone, regardless of age, income, or background. Recognizing the warning signs early is the first step toward getting help.
If you recognize any of these signs in yourself or someone you know, it's important to take action. Problem gambling is treatable, and help is available. jiligo provides multiple pathways to support, including self-exclusion tools, deposit limits, and links to professional counseling services.
Not sure if your gambling is becoming a problem? Consider taking a confidential self-assessment quiz. While jiligo does not provide diagnostic tools directly, we encourage you to visit PAGCOR's responsible gaming resources or consult with a licensed mental health professional for a comprehensive evaluation.
jiligo offers a suite of tools designed to help you manage your gaming activity and stay in control. These tools are available 24/7 through your account settings or by contacting our support team.
Set daily, weekly, or monthly deposit limits to control how much money you can add to your jiligo account. Once a limit is reached, you will not be able to deposit additional funds until the limit period resets. Deposit limits can be decreased immediately or increased after a 24-hour cooling-off period.
Set Deposit LimitSet a maximum amount you are willing to lose over a specific period (daily, weekly, or monthly). Once you reach your loss limit, you will be unable to place further bets until the limit period resets. This tool helps prevent chasing losses and encourages mindful play.
Set Loss LimitSet a maximum session duration to remind yourself to take breaks. When your session time limit is reached, you will receive a notification and be logged out of your account. This tool helps prevent extended gaming sessions and promotes healthy gaming habits.
Set Time LimitNeed a short break from gaming? Use our "Take a Break" feature to temporarily suspend your account for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in, deposit, or play. This is a great option if you feel you need a breather.
Take a BreakSelf-exclusion is a voluntary program that allows you to close your jiligo account for a minimum period of 6 months, 1 year, or permanently. During the self-exclusion period, you will not be able to access your account, and jiligo will not send you promotional communications. Self-exclusion is irreversible during the chosen period.
Request Self-ExclusionIf you wish to stop receiving promotional emails, SMS messages, or push notifications from jiligo, you can opt out at any time through your account settings. This does not affect important account-related communications such as security alerts or transaction confirmations.
Manage Preferencesjiligo automatically displays reality check notifications during your gaming sessions to remind you of how long you have been playing and how much you have won or lost. These reminders appear at regular intervals (e.g., every 60 minutes) and give you the opportunity to review your activity and decide whether to continue playing or take a break.
Reality checks are designed to promote mindful gaming by encouraging you to pause, reflect, and make informed decisions about your play. You can customize the frequency of these reminders in your account settings.
jiligo takes underage gambling prevention extremely seriously. In the Philippines, the legal gambling age is 21 years. We employ robust age verification procedures during account registration, including verification of government-issued identification documents such as Philippine passports, driver's licenses, SSS/GSIS IDs, and PhilSys IDs.
Parents and guardians are encouraged to use parental control software and internet filtering tools to prevent minors from accessing online gambling sites. We also recommend keeping your jiligo account credentials secure and logging out after each session to prevent unauthorized access by minors.
If you suspect that a minor has created an account on jiligo, please contact our support team immediately at [email protected]. We will investigate and take appropriate action, including account closure and refund of any deposits.
If you or someone you know is struggling with problem gambling, professional help is available. jiligo partners with and recommends the following organizations and resources for Filipino players:
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a comprehensive responsible gaming program that includes counseling services, self-exclusion registries, and educational resources. Visit the PAGCOR website or contact their responsible gaming hotline for assistance.
The NCMH provides mental health services, including treatment for gambling addiction. They offer outpatient counseling, support groups, and inpatient treatment programs for individuals with severe gambling disorders.
Gamblers Anonymous is a fellowship of men and women who share their experiences, strength, and hope to help each other recover from compulsive gambling. Meetings are held regularly in Manila, Cebu, Davao, and other major cities across the Philippines.
If you are in crisis or experiencing thoughts of self-harm, please reach out to a crisis hotline immediately:
If you are concerned about a loved one's gambling behavior, it's important to approach the situation with empathy and understanding. Encourage them to seek professional help, offer to accompany them to counseling sessions, and educate yourself about problem gambling. Organizations like Gam-Anon provide support groups specifically for family members and friends of problem gamblers.
Our responsible gaming policies align with PAGCOR guidelines and Philippine gaming regulations.
We verify every player's age and identity to ensure compliance with the 21+ legal gambling age in the Philippines.
Deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion options are all available 24/7.
Our customer support team is trained in responsible gaming practices and available around the clock to assist you.
Automatic session reminders help you stay aware of your gaming time and activity.
We partner with PAGCOR, NCMH, and Gamblers Anonymous to provide access to professional support resources.
If you have questions about our responsible gaming tools, want to set limits on your account, or need to speak with someone about your gaming habits, our support team is ready to help. You can also manage all your responsible gaming settings directly from your jiligo account dashboard.
Manage Your Account